Quick Access to Key Features
Everything you need is one tap away
- Check-in to clubs in seconds.
- Book group exercise classes across clubs.
- Manage bookings at a glance.
- Update your details and manage your membership on the go.
Book Your Classes In Seconds
Search by club, time, or class format. Reserve your spot instantly - cancel in a tap.
Track Your Progress
See your workouts, personal bests, and streaks in one view. Real progress, made visible.
Manage Your Account
Update your profile, view membership details, and manage billing — straight from your phone.
Stay Updated with Latest Club Events
New programs, community challenges, and club happenings — all in your feed.
Member Perks, On Demand
Access exclusive member rates and deals from our partners straight from our app.
Download The Fitness First SEA App Now
A convenient, hassle-free experience, all in one app.
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Frequently Asked Questions
What is the Fitness First SEA app?
The Fitness First SEA app allows members to search and book classes, view class timetables in real time. Members can also track and manage their class and personal training booking, access membership details, update profile anytime, anywhere. Finally, receive first dips on latest deals and exclusive member benefits and privileges right from the app homepage!
Where can I download the new app?
You can download the Fitness First SEA here:
• iOS
• Android
*Note: The Fitness First SEA app is currently not available on the Huawei app store.
Do I need to pay for the Fitness First SEA app?
No, the app is free for members to use.
What should I do if I need help with the new app?
If you have any issues or need assistance, please reach out to our Member Experience team at 6713 9120 or email ff@fitnessfirst.com.sg or approach our front desk staff at any of our clubs.
What devices can I use the app on?
You will need a mobile device operating system that is iOS 15.0 and above or Android version 7.1 and above.
Note: We recommend that you regularly update your device operating system and app for optimum experience.
Is the app available in all stores?
The Fitness First SEA app is available in Google Play Store and Apple App Store. It is currently not available on Huawei App Store.
Do I need an internet connection to use the app?
Yes. The app requires internet connection when in use. User will not be able to see updated classes/functions without internet connection. You may need to login again once you get your connection back online. The app does not support offline mode.
I tried to reset my password but did not receive the password reset email. What do I do next?
Check if you are using the same email address as the one you used when you registered for your membership. The app recognises the members by their individual email addresses.
I have already reset my password. How do I login?
Simply navigate to My Account on the app homepage and tap on My Profile and you will be prompted to login to your account.
Are all classes available for booking via the app?
Yes. All classes are available exclusively for members to book only.
How do I start booking through the app?
Book your class with 3 easy steps
1. Download the Fitness First SEA app and login to your member account
2. Tap on Book My Next Class from the app homepage
3. View classes in all clubs or specific club, select the class and tap book.
Is the app available for booking daily?
Yes, the app is available for online booking 24/7 daily.
How far in advance can I book a spot in a class?
Classes are open for booking from 9am, 6 days in advance to the class you wish to book.
What if the class I wish to book for is full?
You can add yourself to the class waitlist. Should other members cancel their booking, you will be notified via the app that the class is added to your class booking automatically.
Where can I view my class bookings?
Tap on My Class Bookings on the app homepage to view upcoming classes and past class bookings.
How soon should I arrive before the schedule class starts?
Class check-in opens at reception 3 hours prior to class. Please ensure you have sufficient time to get ready for class.
How do I cancel my bookings?
Tap on My Class Bookings on the app homepage, select the class booking you wish to cancel and tap cancel.
If I’ve already booked my spot in a class through the app, do I still need to register/verify my attendance at the club?
Yes. You will be checked in at the Front of House and the group fitness instructor will verify your attendance before the class. If there are any issues, please approach the group fitness instructor after the class.
What do you mean by penalty?
A penalty strike refers to a “booking suspension” via the app. This means you will be unable to book a slot for 7 days via the app. You can still proceed to the club and check with our Front of House team if there is availability for an immediate spot. If there is space, they will manually help to check you in during this time.
What will constitute a “booking suspension penalty” via the app?
A “booking suspension penalty” will only be imposed on members who no-show or cancel class bookings up to 4 times within a 30-day cycle under these conditions:
- You do not show up at all for the booked slot. Note: if you can make it to the front of house within 75 minutes after your class starts, you can still check in at our Front of House and you will not get a penalty strike.
- You are a booked member and have cancelled the slot less than 2 hours before the class start time. This is imposed to allow time for a waitlisted member to get a slot in the session.
- You are a waitlisted member who has a confirmed slot and cancel the slot under 30 minutes before the class start time.
There will be no monetary penalty imposed, and you can still proceed to the club and check if there is availability for an immediate spot. The team can manually check you in during this time. After 7 days, your booking rights will resume.
What data does the app collect, and how will it be used?
Protecting your privacy is important to us. Please review our Privacy Policy for a description of our privacy policies and an explanation of how we may use any personal data collected in the course of your use of the App.
We and/or our third party service providers may collect information about your location when you use or access the App. The location data we collect varies in degree and is dependent upon data from your device through settings you activate on your device; or other location sources such as IP address. You may disable the collection and use of your location data through your browser, operating system, or device-level settings.
Read more of our Privacy Policy.
Do I get any notification from the app?
Yes. Please enable the "Notification" setting in your phone to allow notifications to come through.
Change policy
Fitness First and Celebrity Fitness reserve the right to alter any of the clauses contained herein in compliance with local legislation, to meet its global policy requirements, and for any other purpose deemed necessary by the Company.