GYM

  1. 1. Can i bring a guest to the club?

    Absolutely! We understand that one of the best ways to stay with a healthy lifestyle is to train with a buddy. You can bring a friend for a one-time visit only. If you wish to do so, you must book them in. You can do this by speaking to one of our friendly Membership Consultants.

    We'll show your friend the facilities that are on offer and ask them to sign on our guest register with indemnity waiver. As we are an exclusive members club we'll ask all guests to present their Identity Card. If they wish to use the club facilities after this, they can either join the club or they'll receive access to the same privileges as you for a nominal fee ($30++ per visit, as a guest of a member)

    Been an active member for a continuous period of 10 months or more? You'll be invited into our special First Club membership at no cost. You are entitled to bring a family member or friend for FREE on weekends at most clubs and other rewards and discounts. For details about First Club membership, please check our First Club page.

     

    2. What are the club opening hours?

  2. You have the flexibility of being able to workout any time, day or night. You can usually start exercising from as early 6am to as late as 11pm weekdays*, 7am to 9pm on weekends* and Public Holidays are generally 9am to 8pm*. It's best to check with your club for exact opening times.

    * Some clubs may differ.

     

    3. Can my children wait for me in the members' lounge while I workout?

  3. No. For the safety of the children and members, children are not allowed into the club except on special occasions where we organise children’s classes/specials.

     

    4. When's the quietest time to visit the club?

  4. On weekdays, the clubs are generally busiest before work, at lunchtime and after work. If you prefer a quieter atmosphere, pay a visit just after lunch or in the afternoon.

     

  5. 5. Are there any social events for members and staff?

    Yes, they're great fun and an excellent way of getting to know everyone. To find out more about our fitness challenges, special themed classes, or club events, just keep an eye on the member notices around the club.

  1. 1. Who can I ask if I have trouble using the equipment?

    Our fitness team is always there to help answer your questions if you get stuck.

     

  2. 2. Do I need to bring my own towel?

    A bath towel is provided and you can ask for a small towel to wipe down the equipment after use, so it’s sweat-free for the next user. Do remember to return towels to the designated collection bins/counter after use. Help protect our planet, be environmentally friendly by limiting use to one set per member/guest per visit.

     

  3. 3. How do I use the lockers?

    Our new membership card gives you access to the lockers and doubles up as the locker card. Simply register for and activate the new card at our club reception, and update your personal particulars as well. Once it's done, you may use your new membership card to secure your belongings in the lockers.

    Note: Lockers are only available for use during your workout and will automatically open when the club closes in the evening. While care is taken to ensure the security of our lockers, we can't accept responsibility for items lost or damaged through theft or misplacement.

    For further assistance, please speak our reception team in the club.

     

    4. Which clubs have swimming pools?

  4. Clubs with swimming pools currently include 321 Clementi, Capital Tower, Fusionopolis, One George Street, Mapletree Business City and Westgate.

1. What happens if I lose something in the changing rooms?

Let reception know as soon as possible so we can check if someone's handed it in. Please remember that your belongings are your responsibility at all times.

 

2. What if I lose my membership card?

Don't worry. Let reception know and they'll issue you with a new one for a replacement fee.

1. What should I do if the fire alarm sounds?

Don't panic. Our fully trained team will tell you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test.

 

2. Are the team trained in first aid?

Yes, we always have a number of first aiders on duty. In the unlikely event that someone is injured, there are also first aid boxes located at reception.

Membership

  1. 1. How do I join online?
    First, select your preferred Home Club. You can then opt to choose between the customisable MyFit plan, which allows you to pick and choose your preferred class groups, club access level and commitment length or go for the hassle-free Unlimited Access plan for an all-in-one package. Once you have filled in your details and made payment, you will receive a confirmation email with your membership details.

  2. 2. How do I make payment for my membership?
    At the moment, we accept payment via credit card only. All monthly recurring payments will be made via your registered credit card.

  3. 3. What is the difference between MyFit plan and Unlimited Access plan?
    MyFit plan is fully customisable to fit your needs. You can choose the exercise class groups that interest you, or pick your club access levels. If you’re looking for a hassle-free experience, the Unlimited Access plan is an all-in-one package that gives you access to everything you need to stay fit.

  1. 1. How old do I have to be to join Fitness First?

    Memberships are available to individuals who have attained a minimum age of 14 years. If you are under 18, Fitness First requires a parent or guardian to provide approval to enter into a membership agreement and agree to accept responsibility to ensure the member complies with all membership terms and conditions.  

     

  2. 2. When I join can I use all Fitness First clubs in Singapore?

    Yes you can if you have opted for our Platinum Passport membership which allows you access to all Fitness First clubs in Singapore.

     

  3. 3. Can I workout while travelling overseas?

    A Fitness First Platinum Passport membership will give you access to Fitness First clubs within Southeast Asia – Malaysia, Indonesia, Philippines and Thailand. Please speak to our Front of House teams for more details.

     

  4. 4. Can I put my membership on hold?

    Yes you can. We call our hold option - freeze. At Fitness First, we believe that exercise is a lifelong habit. That's why when it comes to freezing of your membership, it will only be for medical reasons or outstation / overseas assignments for more than 1 month with written notice of 1 month. For further information, please refer to our reception team. A freeze fee will be charged.

     

  5. 5. Am I obligated to a long-term contract when I join Fitness First?

    Not at all! As a member of IHRSA (International Health, Racquet & Sportsclub Association), Fitness First adheres strictly to the rules of conduct which does not encourage the sale of long term contracts as it does not benefit the end-customer. For more information and how to educate yourself and your rights as a purchaser on this matter, please refer to IHRSA or visit us at the club for more details.

     

  6. 6. What if I want to cancel my membership?

    We hope you have really benefited from your time with us. However if you have to cancel your membership, please contact us at 67139120 for one of our consultants assist you through the cancellation procedure. Open from Mon to Fri (10am to 7pm) Closed on Sat, Sun and PH. Alternatively, please contact us via our Contact Us Page with your request and our consultants will respond to you as soon as they can.

    Please note that cancellation is by appointment only. For all the details around cancelling please refer to our Terms and Conditions (Section 3).

     

  7. 7. What are the Terms and Conditions of a membership?
    We call this our Club Rules and you can view it here.

  1. 1. How much is membership at Fitness First?

    Membership rates vary depending on the type of package that is best suited for you. Please contact your preferred Fitness First club where our staff will be happy to discuss the various membership options available. Find a club >

     

  2. 2. How do I pay for my Fitness First membership?

    Most members pay through auto debit on Credit Cards. Direct debit and upfront term payment options are also available.

  1. 1. What happened to the existing First Club membership benefits?

    With the introduction of the new member benefits scheme, you can now unlock exclusive perks at the start of your fitness journey, rewarding both new and long-time members for your pursuit of fitness with us.

    More notably, you can now unlock benefits much earlier on your membership journey. Previously, only Fitness First members who had been active for a minimum of 10 months were eligible for privileges. With the new member benefit scheme, you can now bring your guests on weekends with the complimentary guest passes you are entitled to, along with attractive referral perks, right from the first day!


    2. Am I eligible for these member benefits?
  2. All Fitness First members will be entitled to the new member benefits. In fact, you will automatically unlock the perks in the Silver Pack on the 1st day of your membership to get you going with guest passes, referral perks and orientation workouts with a Personal Trainer. Members who are active for 10 months and beyond will be entitled to the second bundle of experiences in the Gold Pack, with more perks and benefits to switch up your fitness game with your friends and loved ones.

  3. 3. I have just frozen my account but have fulfilled the minimum number of months required in the scheme. Am I still eligible to redeem my benefits?

    Yes, you can!

  4.  
  5. 4. I have been a member for 2 years before I terminated my membership for my work commitment overseas. I am now back and wish to resume my membership. Am I eligible to redeem my benefits?

    We always welcome you back and if you resume your membership less than 12 months after your termination date, you will continue to enjoy the benefits that you were entitled to.

    After the 12-month window, you will be considered as a new member and you will have to unlock the various set of member benefits progressively.

  6.  
  7. 5. What are the terms and conditions of the referral program?
    The referral program is only applicable when a member is on a standard membership and refers a person who joins on a standard membership. The referral reward(s) will be effective once your referral(s) are signed up with the first successful auto-pay deduction on their 1st month membership dues. For partially subsidised corporate membership plans, the discount off membership fees will be applied to employee’s portion only. This referral program cannot be used in conjunction with any other ongoing referral promotions, and is not valid for annual memberships and fully subsidised corporate memberships. Other perks may be available for non-standard membership types. Please consult our friendly Customer Service Officers or Membership Consultants for more information.

  1. 1. When am I eligible for the Silver Pack?
    You will enjoy these Silver benefits once you join us on your first day! Stay with us for 10 months and you will be rewarded with the Gold Pack to get you going further than ever before!

  2. 2. What is a BOOST training session?
    BOOST is a 40-minute personalised fitness training session on-demand, where you get to decide what you want to work on for the day. Other terms and conditions apply. Please check with the club reception for more information.

  3. 3. I would like to bring my guest with me for a workout. How do I do so? 
    Each eligible member will be given 3 x 3-day guest passes. You can collect the passes from the club reception. You may use these passes to bring your guest along for the workout.

  4. 4. I have referred more than 2-3 friends, am I entitled to more complimentary BOOST sessions or discount on my membership dues?
    No, this is a one-time redemption only. For more information on the referral membership perk, please refer to Member Benefit - General FAQs above.

  5. 5. Am I able to rent the shoe locker anytime?
    Yes, you may rent the shoe locker at any point of time, but do note that it will be subject to availability.

  6. 6. Am I able to bring forward my unutilised benefits? 
    No, all benefits listed in the tier are strictly only valid for redemption during the eligible membership period (between Day 1 till your 10th month). You will receive a new set of member benefits for Gold Pack at the 10th month mark of your fitness journey.

    1. 1. When am I eligible for the Gold Pack?
      Once you reach your 10th month as a member, you will be able to enjoy these awesome member benefits in the Gold Pack!

    2. 2. I would like to bring my guest with me for a workout. How do I do so?
      Each eligible member will be given 10 x 3-day guest passes every calendar year. You can collect the passes from the club reception. You may use these passes to bring your guest along for the workout.

    3. 3. Can I still bring along my guest on weekends?
      You can still bring your guest to any club island-wide (except Fitness First Paragon) on a weekend with the annual 20 weekend guest entries. Please collect your weekend guest log card to get started. Members must present this log card to check in a guest on the weekend. Only original cards will be accepted. In each weekend guest log card, there are 20 weekend entries valid for use. Each weekend guest entry will allow one entry per guest per club, valid for use on weekends only (not applicable on Public Holidays). The weekend guest log card is valid for a year from date of issuance or when it is fully utilised.

    4. 4. Can I transfer my weekend guest log card to my friend or can it be exchangeable for cash?
      The weekend guest log card is unique to each member and is not transferable. The card is not exchangeable for cash, nor any other products or services.

    5. 5. What if I misplaced my weekend guest log card?
      Please approach the front of house for re-issuance of the weekend guest log card. The card will be re-issued based on number of guest visits recorded in the system.

    6. 5. Am I able to rent the shoe locker anytime?
      Yes, you may rent the shoe locker at any point of time, but do note that it will be subject to availability.

  1. 1. How do I feedback about your products and services?

    We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. Please have a chat with one of our club staff.

    If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure you are contacted by them as soon as possible.

    You can also submit your feedback through our RateIt App strategically placed in all clubs. Alternatively, please email your query via our online contact form.

    We also love to know what we're doing well too! So do tell us about your successes or about a Fitness First team member who’s made a difference.

     

  2. 2. How do I update my personal details and/or account details?

    You may head down to any of our clubs and get our friendly Front of House staff to help you with the change in particulars. 

     

  3. 3. Can I cancel my membership?

    Change your mind? The “7 day money back guarantee” allows you to cancel your membership within 7 days from the date of purchase (no exceptions).

    The monthly dues and start up fee  will be fully refunded. 100% of the Fitness service fees are refundable if the training sessions have not commenced and any supplement products included have not been opened, used or damaged.

    50% of the Fitness service fee will be refunded if the supplement products have not been opened, used or damaged and not all training sessions have been conducted. Fitness service fees are non-refundable as long as any part of the supplement products included have been opened, used or damaged.

    Any remaining/unused Personal Training package sessions will be fully refunded (if applicable). All forms must be completed at Front of House. Refunds will be processed within a maximum of 6 weeks of application. 

SELF SERVICE

The Self-Service portal is a one-stop portal where you can get easy access to view your membership details, update some of your personal information and check your payment status.

You can login to the Self-Service Portal via our Fitness First brand website or through the Fitness First Mobile App. It is recommended to login via your home club brand website.

  • On the Fitness First brand website, click on the LOGIN button that is located at the top right corner of the website.
  • On the Fitness First Mobile App, tap on to the MORE section – Personal Details – Edit personal details link to login.

If you have already registered an account on our Fitness First Mobile App, you are not required to register for another new account. To access the Self Service Portal, you can use the same email address and password you used in your Mobile App to login.

However, if you do not have an account registered with our Mobile App, then you are required to register for a new account in the Self Service Portal. Please ensure that you use the same email address that you have provided when you registered for a new membership with Fitness First.

Yes. If you have already registered an account on our Fitness First Mobile App, you can use the same login information as your Mobile App.

You can reset your password by clicking on the “Forgot Password” button on the login page. You will be prompted to input the email address used to register for an account in the Fitness First Mobile App. The system will then prompt you to reset your password.

Yes, you are able to change your contact details such as phone number and email address through the Self-Service Portal.

Yes, you are able to change your recurring payment card details. Once you have logged in to the Self Service Portal successfully, you can follow the steps below:

Step 1: Select the Payments and Credits tab
Step 2: Press the Edit button
Step 3: Input your new payment card details
Step 4: Click “Verify Card” button
Step 5: Follow authentication method required by issuing bank (eg. 3DS OTP)
Step 6: You will be prompted with the approval result
Step 6a4: If successful, save your new payment card details
Step 6b : If rejected, please check with your bank or retry with another card

You are not able to change your direct debit payment details via Self Service portal. You will need to contact your club for the change request. You are required to complete and sign membership and authorization form.

You are not able to cancel your membership via the Self-Service Portal at this moment. While we hate to see you go, should you like to cancel your membership, please contact your club or contact us through our Customer Service email at ff@fitnessfirst.com.sg to do so.

You are not able to freeze your membership via the Self-Service Portal at this moment. To freeze your membership, please contact your club.

No, you are not able to change your billing address. To change your billing address, please contact your club to do so.

Yes, you can make outstanding payments for your account balance. You can do so via the following steps below:

Step 1: Select the Payments and Credits tab
Step 2: Select Make A Payment
Step 3: Input the amount you would like to pay.
Step 4: Click Proceed and go through the payment portal.
Step 5: Your arrears will be updated on the Home Page.