GYM
1. What are the club opening hours?
You can usually start exercising from as early 6.00 am to as late as 10pm on weekdays*, 8am to 9 pm on weekends* and Public Holidays are generally 8am to 8pm*. Our Platinum Q-House Lumpini club opens 24 hours every day. All clubs are closed on Labour Day (1 May).
2. What’s the difference between Platinum clubs, Zone Clubs, Club Class, and other Premium clubs?
Platinum clubs offer additional amenities such as a wider range of toiletries, as well as full towel and workout kit service. Zone Clubs are similar to Platinum clubs but also feature heart-rate-based technology to help you monitor your training zone in real-time. Club Class takes your experience even further with premium services including access to a swimming pool and specialty coffee.
3. Can I bring a guest to the club?
Absolutely! We understand that one of the best ways to stick with a healthy lifestyle is to train with a buddy. You can bring a friend for a one-time visit only. If you wish to do so, you must book them in. You can do this by speaking to one of our friendly Membership Consultants.
We'll show your friend the facilities that are on offer and ask them to sign on our guest register with indemnity waiver. As we are an exclusive members club we ask all guests to present their Identity Card. If they wish to use the club facilities after this, they can either join the club or receive access to the same privileges as you for a minimal fee:
4. Can my children wait for me in the members' lounge while I work out?
No. We are concerned about your children's safety as our facilities are not child-proof.
1. Which club has a swimming pool?
Our Club Class, Club Icon and Club 39, provides a swimming pool service. Club Icon is located at Iconsiam and Club 39 is located at Biohouse Building, Sukhumvit 39.
2. Do I need to bring my own towel?
You will need to bring your own towels and wrkout kits to our Premium Clubs. For Platinum Clubs and above, you can borrow a set of big & small towel, and also a workout kit every time you visit the club.
3. How do I use the lockers?
Your membership card gives you access to the lockers. For selected clubs with the SmartCard locker system, you'll be able to exchange your membership card for a SmartCard to lock and unlock your chosen locker.
Note: lockers are only available for use during your workout and will automatically open when the club closes in the evening. While care is taken to ensure the security of our lockers, we can't accept responsibility for items lost or damaged through theft or misplacement. For further assistance, please speak our reception team in the club.
4. Are there any social events for members and staff?
Yes, they're great fun and an excellent way of getting to know everyone. To find out more about our fitness challenges, special themed classes, or club events, follow us on our Social Media Channels (Facebook, Instagram, TikTok) or check on our website for any update.
1. What happens if I lose something in the changing rooms?
Let reception know as soon as possible so we can check if someone's handed it in. Please remember that your belongings are your responsibility at all times.
1. What should I do if the fire alarm sounds?
Don't panic. Our fully trained team will tell you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test.
2. Are the team trained in first aid?
Yes, we always have a number of first aiders on duty. In the unlikely event that someone is injured, there are also first aid boxes located at reception.
Membership
1. How old do I have to be to join Fitness First?
You must be 14 years and above to be eligible for a membership. All membership agreements for children under 20 years of age need to be authorized and signed by a legal guardian.
1. How much is membership at Fitness First?
Membership rates vary depending on the type of package that is best suited for you. Please contact your local Fitness First club where our staff will be happy to discuss all of their membership options.
2. How do I pay for my Fitness First membership?
You can pay through auto debit on Credit Cards or Debit Cards.
3. Are there extras to pay for once I've joined Fitness First?
No. However, if you wish to maximise results with minimum time, we also offer Personal Training sessions. In addition to our FREE Group Exercise classes and the use of the fitness equipment, as a member of Fitness First, you will be able to take advantage of our many other unique and entirely complimentary benefits such as complimentary beverages. The changing rooms also have complimentary toiletries for our members only.
4. Can I purchase a membership as a gift?
Yes, you can buy a Fitness First membership as a gift. Just visit your local Fitness First club and speak with a Membership Consultant to learn more.
5. Will I get a receipt for my membership payments?
Yes you will. For a monthly due, you will get an e-receipt via your registered e-mail.
1. When I join, can I use all Fitness First clubs in Thailand?
This depends on your membership tier. If you hold a Club Class membership, you can access all 33 Fitness First clubs in Thailand, including 2 Celebrity Fitness clubs as well.
2. Can I work out while travelling overseas?
Fitness First membership will give you access to Fitness First clubs throughout Indonesia, Malaysia, Philippines, and Singapore. Whether you're travelling for business or pleasure, you can visit a Fitness First club near you. Ask our reception team for an International Passport before leaving the country. However, this also depends on your membership tier that enables you to access some specific clubs in each country.
Please note that you are allowed 30 complimentary visits every calendar year to clubs in:
Fitness First Malaysia, Fitness First Singapore, Fitness First Philippines and Fitness First Indonesia
3. Can I put my membership on hold?
Yes, you can. We call our hold option as freeze. At Fitness First, we believe that exercise is a lifelong habit. That's why when it comes to freezing your membership, it will only be for medical reasons or outstation/overseas assignments for more than 2 weeks with written notice. For further information, please refer to our reception team. A freeze fee will be charged.
4. What if I want to cancel my membership?
We offer a 7 day comfort guarantee which starts from the date you join. To cancel your membership, you must tell us that you want to cancel your membership during your 7 day comfort guarantee period. We will then cancel your agreement and refund any dues paid during that period - all you will have paid is your non-refundable administration fee and Personal Training/Bodyfirst packages.
If you are outside of the 7 day comfort guarantee, you're required to give 1 full calendar month notice of termination. You may cancel at any time provided you've reached your minimum contract period excluding any freeze period.
You can request to cancel your membership by visiting reception at your nearest club. Speak to your Front of House Manager or Club General Manager in club and they can confirm the arrangements.
1. If I have any queries about my membership or club who do I speak to?
Our club staff are happy to help you with any questions or feedback you have. If you'd prefer to speak to club management, please let our reception team know. Each club has a Front of House Manager dedicated to ensuring that you're completely satisfied with your membership. If the Front of House Manager isn't immediately available, the reception team will ensure you are contacted by them as soon as possible. If your enquiry needs urgent attention, your Club’s General Manager can help.
2. How do I update my personal details and/or account details?
You can update all your personal details through our reception team or via Fitness First SEA App.
3. How do I feedback about your products and services?
We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. If you have a complaint, please have a chat with one of our club staff.
If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure that you are contacted by them as soon as possible.
You can also scan a feedback QR code in all clubs to fill in the details online. Alternatively, please email your query via our online contact form.