1. How old do I have to be to join Fitness First?

You must be 14 years and above to be eligible for a membership. Children who do not meet the minimum age requirement must produce a doctor’s recommendation letter to certify that they are required to exercise. This will be subject to management review and approval. All membership agreements for children under 17 years of age need to be authorised and signed by a legal guardian.

1. 1. How much is membership at Fitness First?
   Membership rates vary depending on the type of package that is best suited for you. Please contact your local Fitness First club where our staff will be happy to discuss all of their membership options and any special offer.
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3. 2. How do I pay for my Fitness First membership?
   You can choose to pay by credit card, bank account. Cash is applicable in some case, kindly check with the club.
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5. 3. Can I purchase a membership as a gift?
   Yes, you can buy a Fitness First membership as a gift. Just visit your local Fitness First club and speak with a membership consultant to learn more.

1. 1. Are all the classes free?
   Yes, All classes are free at Fitness First.
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3. 2. How do I use my free guest pass?
   Every member can bring your friend or family to try our club. Please book your visit with our receptionist prior to the visit.
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5. 3. Can I workout while travelling overseas?
   A Fitness First Platinum membership will give you access to more than 91 Fitness First clubs throughout Indonesia, Malaysia, Philippines, Singapore and Thailand. Whether you're travelling for business or pleasure, you can visit a Fitness First club near you. Ask our reception team for an International Passport before leaving the country.
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7. 4. Can I freeze my membership? / put my membership on hold?
   Yes, you can. We call our hold option - freeze. At Fitness First, we believe that exercise is a lifelong habit. That is why when it comes to freezing of your membership, it will only be for medical reasons or outstation/ overseas assignments for more than 2 weeks with written notice. For further information, please refer to our Front Of House.
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9. 5. Am I obligated to a long-term contract when I join Fitness First?
   Not at all! As a member of IHRSA (International Health, Racquet & Sports club Association), Fitness First adheres strictly to the rules of conduct which does not encourage the sale of long term contracts as it does not benefit the end-customer.
   
   For more information and how to educate yourself and your rights as a purchaser on this matter, please refer to IHRSA or visit us at the club for more details.
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11. 6. What if I want to cancel my membership?
    We hope you have really benefited from your time with us. However if you have to cancel your membership, please visit your nearest club where one of our receptionists will arrange someone to take you through the cancellation procedure. We offer a 7 day comfort guarantee which starts from the date you joined. To cancel your membership, you must tell us that you want to cancel your membership during your 7 day comfort guarantee period. We will then cancel your agreement and refund any dues paid during that period - all you will have paid is your non-refundable administration fee and Personal Training / BODYFIRST packages. If you are outside of the 7 day comfort guarantee you're required to give 1 full calendar month notice of termination. You may cancel at any time provided you've reached your minimum contract period excluding any freeze period. Please note that cancellation is by appointment only. For further assistance, please speak our reception team in the club.

1. 1. How do I feedback about your products and services?
   We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. Please have a chat with one of our club staff. If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure you are contacted by them as soon as possible. You can also fill up the Hey Manager feedback form strategically placed in all clubs. Alternatively, please email your query via our online contact form. We also love to know what we're doing well too! So do tell us about your successes or about a Fitness First team member who’s made a difference.
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3. 2. What happens if I move house or change job?
   You can simply ask our receptionist for the club information. We have more than 31 clubs in Thailand and you will find out more about club location. It is a great opportunity for the new experience.
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5. 3. How do I make a complaint?
   You may drop your comment or feedback at the Hey Manager box which located at the reception counter or member lounge.
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7. 4. What is Corporate Membership?
   It is a membership for your staff in the organization. We know there is difference in coropration, so variety of corporate membership is prepared to fit your requirement. Contact club for more details.